Who We Are
- Company
- Mission
Network
Clients
Services
- Setting-up a Healthcare Scheme
- Healthcare Administration and Accounting Services
- Medical Expenses and claims In-network administration
- Contact Center
Contacts
Link

Contact Center

PREVIMEDICAL has a contact centre which provides members with a complete customer care service (open 24 hours a day) about all terms and operations relative to the plan. In particular the service, which includes the activation of phone numbers and dedicated mailboxes, provides the following support, divided into 2 levels of services:

I° level
- a. general information service
- b. customer care for members and for companies about web applications and recovering lost passwords
- c. identification of 'out-of-network treatment' healthcare network facilities;
- d. information about the individual position (regular contributions payment, non-coverage periods, beneficiary appointment, etc.)
II° level
- e. reply to difficult questions not covered by Level 1;
- f. information about refund claim registrations and about residual overall limits;
- g. complaints management
As for level 2 activities, an identification procedure (requesting each member's Password and UserId written on the personal card) is required.

Contact Center

I° level

II° level